STORE POLICIES
RETURN/EXCHANGE
We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, please review our return and exchange policy below.
Exchanges:
We accept exchanges for items that are still in their original condition. To qualify for an exchange, the item must:
- Be unused and in the same condition as when you received it.
- Be in its original packaging, including tags, if applicable.
To initiate an exchange, please contact our customer service team within 7 days of receiving your order.
Returns:
Returns are accepted only in cases where there was an error on our end (e.g., incorrect item shipped or defective product). To initiate a return, please:
- Contact our customer service team within 7 days of delivery.
- Provide your order number and a description of the issue.
Non-Returnable Items:
Certain items are non-returnable, including but not limited to:
- Products that have been used or altered.
- Gift cards.
- Sale items (unless otherwise stated).
Return Process
If your return is approved, we will provide you with instructions on how to send your item back. Please ensure the following:
- Return shipping costs are the responsibility of the customer unless the return is due to our error.
- Use a trackable shipping service or purchase shipping insurance for items over a certain value, as we cannot guarantee receipt of your returned item.
Refunds
Refunds will be processed within 7-10 business days after we receive the returned item. Please note that the original shipping costs are non-refundable unless the return is due to our error.
Contact Information
For any questions or to initiate a return or exchange, please contact our customer service team at camdollbeauty@gmail.com or 443-983-0707.
SHIPPING
Shipping Methods
We offer a variety of shipping methods to ensure your order reaches you in a timely manner. Available options may include standard, expedited, and express shipping. Shipping costs will be calculated at checkout based on the selected shipping method and your location.
Processing Time
All orders are typically processed within 1-8 business days. Orders placed on weekends or holidays will be processed the next business day. Once your order is shipped, you will receive a confirmation email with tracking information.
Shipping Rates
Shipping rates vary depending on the size, weight, and destination of your order. Please refer to the checkout page for specific shipping costs related to your order.
Delivery Time
Delivery times vary based on the shipping method selected and the destination. Standard shipping typically takes 3 -7 business days, while expedited and express options may take 1-3 business days. Please note that these times are estimates and may vary due to unforeseen circumstances.
Signature Confirmation
All packages require signature confirmation at the time of delivery. This ensures that your order is securely delivered and received by you.
International Shipping
Delivery times vary based on the shipping method selected and the destination. Standard shipping typically takes 6 -10 business days, while expedited and express options may take 3- 5 business days. Please note that these times are estimates and may vary due to unforeseen circumstances.
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Order Tracking
Once your order has shipped, you will receive an email containing tracking information. You can track your order through our website or directly via the shipping carrier's website.
Shipping Restrictions
We currently do not ship to P.O. boxes or military addresses (APO/FPO). Please ensure that you provide a valid physical address during checkout.
Lost or Damaged Items
If your order arrives damaged or if you do not receive your order within the expected timeframe, please contact our customer service team within 7 days of delivery. We will work with you to resolve the issue promptly.
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Returns and Exchanges
For detailed return instructions, please refer to our Return Policy.
Customer Support
For any questions or concerns regarding shipping, please contact our customer support team at camdollbeauty@gmail.com or 443-983-0707. We are here to assist you!
PAYMENT METHOD
- Credit / Debit Cards
- After Pay
- KLARNA
- Offline Payments
- Apple Pay
- Paypal
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